National Grid Class Action Lawsuit 2022

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Did National Grid Leave You on Hold with Robo-Calls? 2022 Lawsuit Explained

Ever get that sinking feeling when your phone buzzes with an unexpected call, especially if it’s a robocall about an overdue bill? In 2022, many National Grid customers in the Northeast felt that exact frustration. But for some, it turned into more than just an annoyance. It sparked a class-action lawsuit.

The Beef: Unwanted Calls, Big Consequences

The lawsuit alleged that National Grid, a major utility provider in New York, Massachusetts, and Rhode Island, violated the Telephone Consumer Protection Act (TCPA) by bombarding customers with automated calls and prerecorded messages on their cell phones. These calls, often without prior consent, likely concerned past-due bills, disconnection notices, or even enrollment in government assistance programs.

Imagine getting these calls at all hours, disrupting your day and blowing up your minutes. The TCPA protects consumers from this exact kind of intrusion.

Settling the Score: A Relief for Frustrated Customers

Thankfully, the lawsuit reached a settlement in June 2022. This meant good news for impacted National Grid customers who could now claim a share of the $38.5 million settlement fund.

But wait, there’s more! National Grid also agreed to implement stricter procedures to ensure future phone communication complies with the TCPA. So, hopefully, those unwanted robocalls will become a thing of the past.

Still Got Questions? We’ve Got Answers!

Here are some frequently asked questions to clear up any lingering confusion:


Am I eligible for a payout?

If you received robocalls from National Grid on your cell phone between March 2011 and October 2021, you might be eligible. Check the official settlement website [National Grid TCPA Settlement] for details and how to submit a claim.

What if I missed the deadline?

Unfortunately, the deadline to submit a claim for the 2022 settlement has passed. However, it’s always a good idea to stay informed about potential future lawsuits.

Can National Grid still call me about my bill?

Absolutely! National Grid can still contact you about your bill, but they need to follow TCPA regulations. This means getting your prior consent for robocalls on your cell phone.

How can I avoid unwanted robocalls in the future?

The National Do Not Call Registry is a great resource to help reduce unwanted telemarketing calls. You can register your number at [Do Not Call Registry].

What if I get another robocall from National Grid?

If you receive a robocall you believe violates the TCPA, you can report it to the Federal Trade Commission [FTC Complaint Assistant].

Should I consult a lawyer about robocalls?

For specific legal advice regarding robocalls, consulting with a lawyer specializing in consumer protection law is always recommended.

By understanding the 2022 National Grid lawsuit and your rights under the TCPA, you can protect yourself from unwanted robocalls and hold companies accountable for their communication practices.

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